For Support Issues: If have questions about an order in process, delivery status, or problems with an order you received from us, you can either login to your account on our website (upper right corner of page, click "My Account" and click on "Contact Support") or you can email us at firstname.lastname@example.org.
Hours: We answer the phone & e-mail, process & ship orders Monday through Friday, 8:30am until 5:00pm. We monitor emails over the weekend, but do not guarantee a response until Monday morning. If you leave us a phone message during those times, it will get processed on the next business day.
Telephone: Toll Free within the US only 1.800.532.8480. Or, 1.303.442.1933. Please NOTE we are in Colorado on Mountain Standard Time. Remember, you can email us anytime!
Fax: 1.303.379.3850. Important: please provide your email address and phone number on the fax so we know how to contact you.
Correspondence: Send any items that must be mailed to:
Beaded Impressions, Inc. 7340 S Alton Way, Ste #11-J Centennial, Colorado 80112
Satisfaction Guarantee We take pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase we will assist you with a prompt exchange, refund or credit.All items do need to be returned in their original condition. Cut items (wire, cord, chain) are not returnable. Please see our full return policy for all details and instructions on how to exchange or return items.
Email Addresses and Personal Information - We do not sell, trade or exchange customer information or e-mail addresses with anyone! We do use your email address to send communications to you about orders that you place with us or to respond to inquiries you have made with us.
Security - We have taken every precaution to ensure the security of your personal information. We protect the security of your information during online transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. Our ecommerce servers are operated by Netsuite, Inc. who uses Verisign security and encryption for all transactions.